Position Title: ICT Support Technician
Location: Auckland, New Zealand
Report to: Workshop Manager
Duties & Responsibilities:
Omni Tech Limited requires the services of ICT Support Technician. The job position includes the following duties and responsibilities reasonably incidental to these:
- Provide first class IT support and customer service to our staff and customers.
- Respond to all enquiries from clients and help them resolve any ICT problems.
- Promoting ICT goods and services to existing and prospective customers.
- Responsible for maintenance of company’s software.
- Update the software with new products and services on regular intervals
- Educating customers on new technology-applications, installation and benefits.
- Responsible for smooth networking of the business
- Create new computer networks and security programs and install appropriate software.
- Monitor performance of equipment and computer systems or software to ensure optimal performance.
- Responsible for repairing and updating of devices of the business.
- Repairing Cellphone and accessories.
- Ensure every computer used in the business is protected from virus through installation- update of Anti-Virus software on time
- Ensure data of the business is secured and safe.
- Explain and give walk-through of company’s website and provides a brief overview.
- Responsible for maintenance of company’s website.
- Resolves technical issues of the staff and customers in the store.
- Provide guidelines to customers on how to setup their connections, modem and security setting in the store.
- Sharing suggestions and ideas to increase the sale of ICT / Telecommunication goods with the management.
- Compliance with Health and Safety policies of the business.
The above job duties and tasks are not limited. Employer can delegate additional duties. For full terms and conditions of the employment refer to the Employment Contract.