Please remove any sim or memory cards when submitting your device for repair or unlock. Please give us a ring on 0800 OMNITECH so that we can advise you what items we’ll be needing to inspect your device.
Liquid Damage Treatment (water, tea, coffee, beer, chemicals)
Speaker & Microphone Faults
Cracked LCD /LCD Problems
Slide & Flip Problems
Buttons / Keypads not working
Battery / Power Faults (not charging, battery depletion)
Software Problems (not loading up / handset crashing)
Software Upgrade (faster processing, language change)
Physical Damage (handset dropped, thrown, trod on, driven over)
Network Unlock / SIM Restriction Removal
Full Refurbishing (we can handle refurbishing in quantity)
Signal No Reception / Antenna Faults
Phone dealers and retailers often find themselves with large amounts of Out of Warranty repairs building up. It is often more expensive to repair even within New Zealand and often render the stock as dead. However at OmniTech, we will give these mobile phones a second chance.
We are authorized repairers for several leading insurance companies here in New Zealand. We can write detailed inspection reports and invoices to your insurance company to help with the processing of your claims.
The inspection fee is $25.00 for basic phones and $45.00 for newer touch screen smartphones. The inspection fee will go towards the costs for repair if the device is repairable but if the phone is unrepairable, it will not accumulate a service fee charge.
Yes. Omni Tech Limited will provide 90 days warranty on all specific repair done. If the same fault repeats three times after being repair, we will give you a full refund but the inspection fee will not be refundable as actual inspection had been conducted.
Please be aware that part of the test and repair procedure for mobile phone may require upgrading the unit’s software and/or the replacement of components that store data, settings and other content or contact information. Whether to upgrade any software or replace any component in the test and repair process is extremely at the discretion of Omni Tech Ltd unless specifically instructed otherwise in writing by the customer.
It is strongly recommended you backup all data before sending in any equipment for service.
Any instruction NOT to delete data must be in writing on the Service Request Form and signed by the customer.
The term “DATA” means to include but is not limited to: Pictures, Programs, Applications, Documents and Other Files.
The term “Customer” means the person or entity actually submitting equipment for service and repair regardless of ownership of the equipment. It is a condition of the Customer submitting and Omni Tech Ltd receiving any equipment for repair that the Customer understands this warning regarding potential data loss. This warning applies to any person or business submitting equipment for repair. In all cases Omni Tech Ltd assumes the Customer is authorised to submit such equipment for reapir and the Customer accepts responsibility under this notice.
Omni Tech Ltd cannot accept responsibility for any such of data loss should it occur during the test and repair procedure, nor for any consequential personal or business loss including goodwill or wasted expenditure or any indirect or consequential loss.
If you are unsure of the meaning of this notice please discuss it with our staff BEFORE you hand over equipment for service.