Return and Refund Policy


If originally purchased:instoreonline
Product Warranty:90 days90 days
Return Processing Time:instantup to 7 business days
How to return a purchase:drop off for free at nearest OmniTech storeorganise a courier
What to include:receipt (instore)packing slip filled out returns section


  • We do not have to give a refund if you change your mind about a purchase — so please choose carefully.
  • If the goods are faulty, we will meet our obligations under the Consumer Guarantee Act to provide a remedy.
  • Your requests must be accompanied by your proof of purchase document: the original receipt or invoice.

Yes, if you arrange collection of your parcel via our Customer Service Team. Should you return via a different courier, the cost will not be reimbursed and we suggest you obtain a tracking number for security purposes.

Our Customer Service Team will send you an email to let you know when your returned item/s have been successfully delivered to us.

For online purchases returned to our distribution centre, please allow for 7 working days for your refund to appear in your account from the date the return arrived back to us. If returning to a store the refund should appear within 2-3 hours of the refund transaction.

If an item arrives damaged or faulty then please contact our Customer Service Team to discuss your return options. Alternatively, you can bring in the faulty item to one of our stores.

If the item is deemed faulty by our store team, it may be sent to a supplier for assessment before a refund or exchange is offered.

No. You can however, return your items to your local store. Find a store

If you have received the wrong item, then please contact our Customer Service Team who will be happy to assist you in getting this issue resolved.